よくある質問

Others

• Details regarding the Pneumonia Linked to New-type Coronavirus
• Tell us what you can do for us when the flight is overbooked.
• If I made a booking via travel agent, is it possible to get a refund if my flight has encountered a significant delay or has been cancelled?
• Please advise the details about alternative flight transfer application if my flight has encountered a significant delay or has been cancelled
• Is it possible to get a refund of the insurance booking with a ticket?
• How long is the eligible application period for refund if my flight has encountered a significant delay or has been cancelled?
• Is there any charge when I apply refund for a significantly delayed or cancelled flight?
• Please advise the details about refund application if my flight has encountered a significant delay or has been cancelled.
• How long is the eligible application period for alternative flight transfer if my flight has encountered a significant delay or has been cancelled?
• Is there any charge for alternative flight transfer application if my flight has encountered a significant delay or has been cancelled?
• What should I do if my flight has encountered a significant delay or has been cancelled?
• How can I get a travel certificate for my recent flight?
• Enquiries via chat and phone
• Detailed information about each airport
• Submit your comments or suggestions
• Submit files

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