Changes, Cancellations and Refunds

• I don’t know my booking number.
• I'd like to know about the cancellation policy.
• I would like to know about booking changes.
• Can I cancel my booking?
• What should I do with my ticket if public transport is delayed or cancelled?
• Can I change the fare type?
• Can I change the flight and date of my ticket?
• I made a booking for several people. Can I cancel or change for only some of them?
• How do I modify my email address after booking?
• Can I change the information of my passport after booking?
• Can I modify the passenger information after booking?
• Is it possible to cancel only one way out of a round trip reservation?
• If I change my flight, will the paid fees of the options for the original flight be retained?
• Can I get a refund for a ticket booked in a sale or promotion?
• Can I cancel an unpaid booking to be paid via convenience store, ATM or internet banking?
• When is the deadline for booking changes?
• Is there a fee to change my booking?
• If a lower fare is available to my booked flight, can I get a refund for the fare difference?
• Is it possible to change the passenger's name?
• Can I change my selected seat?
• Can I change my origin or destination after booking?
• Does handling fee apply to cancel a booked ticket for refund?
• When is the cancellation deadline of my flight?
• Can I get a refund for my ticket?
• Error message is displayed.
• I got charged twice.
• How long does it take to get a refund for my ticket?
• I want to check if my booking has been cancelled successfully.
• I cannot login to my Peach Profile account.
• I bought a Simple Peach ticket, but cancelled it. Are the airport facility fees and taxes refundable?

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