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- Can I carry and use personal medical equipment on board?
- Can I check in a baby stroller or a child seat?
- I need special support when boarding the flight. Do I need to notify you in advance?
- I am using a wheelchair. Can I check it in?
- Can I check-in more than two wheelchairs？
- I have recently undergone heart surgery. Can I fly on an airplane?
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- What should I do if my flight has encountered a significant delay or has been cancelled?
- The timing to announce about flight cancellation or delay
- Tell us what you can do for us when the flight is overbooked.
- If I made a booking via travel agent, is it possible to get a refund if my flight has encountered a significant delay or has been cancelled?
- Please advise the details about alternative flight transfer application if my flight has encountered a significant delay or has been cancelled
- Is it possible to get a refund of the insurance booking with a ticket?
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