Flights: Bookings, Payments, Changes

• New bookings
• Fees and Charges
• Payments
• Changes, Cancellations and Refunds
• Flight Information and Route Map

New bookings

• How to check in
• How can I check my booking?
• What is a booking reference?
• How can I change passport details?
• I haven’t received a flight booking confirmation (itinerary) email.
• I want to receive the flight booking confirmation (itinerary) email again.
• See all 20 articles

Fees and Charges

• What is the difference between "Simple Peach" and "Value Peach" "Prime Peach"?
• Do I have to pay for the International Tourist Tax when I have a transit flight to another country after arriving Japan?
• Do I have to pay for the International Tourist Tax?
• Does the fare cover a fuel surcharge?
• What is Peach’s fare system?
• How much does it cost to select a seat or add a checked baggage? Are the fares, fees and charges different based on the flight origin?
• See all 8 articles

Payments

• I would like to know about Peach Point.
• How to purchase Peach points?
• I would like to know about the payment fee.
• I'd like to know about the reasons that make me cannot use my Peach Points.
• I haven't received/ can't find the Peach points notification email
• If I cancel my booking, how long does it take to receive the Peach Point as refund?
• See all 13 articles

Changes, Cancellations and Refunds

• Please tell me about change of booking.
• How can I change my booking?
• How can I check my booking number?
• I booked with some of my friends. Can one or two of the members cancel out of this group?
• Can I change the information of my passport after booking?
• Can I modify the passenger information after booking?
• See all 36 articles

Flight Information and Route Map

• The timing to announce about flight cancellation or delay
• What should I do if my flight has encountered a significant delay or has been cancelled?
• If I made a booking via travel agent, is it possible to get a refund if my flight has encountered a significant delay or has been cancelled?
• Please advise the details about alternative flight transfer application if my flight has encountered a significant delay or has been cancelled
• Please advise the details about refund application if my flight has encountered a significant delay or has been cancelled.
• Do you transfer passengers to other airlines’ flights?
• See all 9 articles

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