The timing is not decided. Depending on the weather condition, there could be case that we decide it just before the scheduled departure time.
You may find the latest information on our website when flight cancellation or delay is decided.
Please check 「The Latest Flight Status」
When your booking has been cancelled or changed before the cancellation or significant delay is decided, it will not be eligible for refund or flight transfer to altenative flights. In this case. the booking will be handled as usual.
The information that can be obtained from our contact center is the same as it is on the website.
It is expected that the line will be very busy and difficult to be connected, so please kindly check our website.