There are a few reasons that can lead to the invalidity of Peach Points. Please see below for details.

• The Peach Point holder is not in the booking
  Peach Points cannot be used unless the Peach Point holder is one of the passengers of booking. The Peach Point holder's name is non-changeable. The Peach Point is non-transferrable and non-resaleable.
• The Peach Point is expired
  The Peach Point is valid for 180 days from the date of issuance. It will be invalid on the 181st day. The Peach Points validity cannot be extended.
• The Peach Point number or the security code is incorrect
  Please double-check your Peach Point number/security code and enter correctly.

If none of the above works, please contact us via online chat.
For Enqueries to Contact Center

Please see below for more information on Peach Points.
「I would like to know about Peach Point.」