Flights that are cancelled or significantly delayed may apply for a refund on our website.
In the case of multiple segments under the same booking reference number, all segments before departure at the time of cancellation/delay announcement will be eligible for a refund.
In this case, no handling fees apply.
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Deadline for application
In case of force majeure such as weather conditions: Within 10 days since the original departure date
In case of reason by Peach: Within 30 days since the original departure date -
How to Apply
You can process it via the website.
Please log in from the "Manage booking" page below and follow the procedures.
「Manage booking」（Log in page）
The following cases cannot be processed via the website:
-Different handling applied for each segment under the same booking number (combination of transfer and refund)
-Transfer of a part of passengers in a booking out of all
The above procedures are available via chat.
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Refund Methods
We will refund you by the same method as you selected for payment of booking.- For payments made at a convenience store/ATM/internet banking, you will receive an email within two weeks, with the instructions on how to submit the refund request.
<Sender>：no-reply@cashpost.jp
<Subject (available in Japanese only)>：【Peach】払い戻し 受け取り方法の案内 - For payments made with Peach points, we will issue new Peach Points equivalent to the refund amount and email you the Peach Points details.
<Sender>：itinerary@resmail.flypeach.com
<Subject>：【Peach】ピーチポイントが発行されました / Your Peach Point was published
We do not notify you of the completion of the procedure, so please check your statement by yourself. - For payments made at a convenience store/ATM/internet banking, you will receive an email within two weeks, with the instructions on how to submit the refund request.
*NOTICE*
- Please note that transfer/refund will not be eligible for connecting flights or round-trip itineraries with a different booking reference number.
- If you cancel or change your flight before the announcement of cancellation or significant delay, it will be treated as a cancellation or change due to personal reason, and refund or flight transfer handling will become ineligible.
- For bookings via a travel agency, please contact the travel agency where you purchased the ticket before the deadline for application.
- Please contact your insurance company directly for refund of insurance premiums.
- Transportation and accommodation expenses incurred as a result of flight cancellation or significant delay are not covered.
- If a delay of one hour or more for domestic flights and two hours or more for international flights is determined by the start of check-in, it will be treated as a significant delay. If a significant delay is determined after check-in has started, handling of your ticket will be advised at the airport.