Please click the link below to login your 「Manage booking」 page and apply refund for your significantly delayed or cancelled flight.
A connecting flight or a round trip flight is non-refundable if both ways are not in the same itinerary (using the same booking reference number).
[Manage booking] （Login page）
※In order to login, your Booking Reference number is a must. To confirm your Booking Reference number, please check below.
「How can I check my booking number?」
Please refer to the following link to confirm a refund with insurance.
「Is it possible to get a refund of the insurance booking with a ticket?」
Please refer to the following link to confirm ticket and insurance refund if you made a reservation via a travel agent.
「If I made a booking via travel agent, is it possible to get a refund if my flight has encountered a significant delay or has been cancelled?」
Please refer to the following link to confirm the airline policy about significantly delayed or cancelled flight
「What should I do if my flight has encountered a significant delay or has been cancelled?」