In case of cancellation due to personal reason, refund rules vary depending on the fare type.
For Simple Peach
Not eligible for refund.
For Value Peach
Cancellation fee is 1,100 yen (or its equivalent fee in other currency stated in the fees and charge list) per segment/passenger.
The cancellation fee will be deducted from the total fare including taxes, and the remaining amount will be refunded in Peach Points.
For Prime Peach
No cancellation fee applies.
The total amount of fare and taxes will be refunded in Peach Points.
If you wish to make a refund, please log in from the "Manage booking" page below and complete the procedure no later than 1 hour prior to the departure time stated in the itinerary.
「Manage booking」（Log in page）
*In the case of flight cancelled or significantly delayed, you can get a refund without handling fee regardless of the fare type.
- Fees and charges paid other than the ticket fare (such as checked baggage fees and seat selection fees) are non-refundable for any fare type.
- Refunded Peach Points will be issued in the same currency as the ticket purchase.
- In the case of cancellation due to personal reason, refunds is not available in the form of cash or credit card.