The time it takes for a refund varies depending on the refund method.
- Peach Points
Peach Points will be issued within one week from the date of refund procedure. - Credit card
It takes about 1 to 2 months depending on the refund application date and each credit card company's closing date and also the refund status.
Please contact your credit card company for details. - Convenience store/ATM/Internet banking
You will receive an email within two weeks from the date of refund application in Japanese only, with the subject "【Peach】払い戻し 受け取り方法の案内"
When you receive the email, please follow the instructions and select your preferred reception method of refund. - Barcode payment
Refund will be made in about one week from the date of refund application.
If your used barcode payment is not available for refund, you will receive an email with the subject "【Peach】払い戻し 受け取り方法の案内" in Japanese only.
When you receive the email, please follow the instructions and select your preferred reception method of refund.
＊NOTICE＊
- We do not notify you of the completion of the procedure, so please check your statement by yourself.
- For bookings via a travel agency, please contact the travel agency where you purchased the ticket before the deadline for application.
- For passengers who have purchased insurance, the insurance premium is not refundable at the same time with the ticket fare and must be applied separately. Please contact your insurance company directly for refund of insurance premiums.